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Have questions about your order, or a general enquiry?
How can we help?
FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
How do I choose the right color temperature for my lighting?
The right color temperature depends on the room and its intended use. Our associates can help you choose the right color temperature for your specific needs.
Can I track my order online?
Yes, you can track your order online using the tracking number provided to you at the time of purchase.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. A delivery method will be chosen for the best & fast shipping during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world for free. We run discounts and promotions all year, so stay tuned for exclusive deals.
I need to return my product what should I do?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email at directly Here and we’ll take you through the process.
How long will it take for my order to arrive?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 8-45 days dependent on the product. Delivery details will be provided in your confirmation email.
About Our Products
What is the Dimmable variant?
The dimmable variant allows for the choice of three colors. Cool white, warm white and natural white and can be dimmed via a remote control which is provided, some models have a phone app.
What types of lighting products does your retail store carry?
We carry a wide range of lighting products, including chandeliers, pendant lights, table lamps, floor lamps, wall sconces, and more.
What is the warranty period for your lighting products?
The warranty period varies depending on the manufacturer and product, but most of our lighting products come with a one-year warranty.
How do I know if a particular lighting fixture is suitable for outdoor use?
Our outdoor lighting fixtures are labeled as such and are designed to withstand the elements. If you have any doubts, please speak to one of our associates.
What is the difference between task lighting and ambient lighting?
Task lighting is focused lighting used for specific tasks, such as reading or cooking. Ambient lighting is general lighting used to light up a room.
Customer Service
How do we contact you with press inquiries?
Send us an email via this form and we'll get back to you as soon as we can.
